PYGMALIOS AND XOVIS HELP O2 TO KEEP UP THE GREAT CUSTOMER SERVICE.

O2 puts the customer first during optimization

11.02.2019

Pygmalios and Xovis help 02 to keep up customer service.

With more than 200 stores equipped with Pygmalios solution and Xovis sensors, O2 has implemented new ways to work with customers and staff behaviour. By accurately measuring and analyzing customer movement, Pygmalios identified the key insights that affect the customer experience. Find out how what challenges were met to increase sales efficiency and download the whole case study in the download section.

About Pygmalios
Pygmalios is awarded & trusted in-store analytics solution with many proven business cases. Thanks to multiple sensors and AI algorithms, they evaluate and analyze complex physical Customer journey or Customers’ behavior in physical stores. With a cloud-based application, Pygmalios provides not only the trajectories, zones visits and dwell time but also street passers-by, visitors profiling, demographics, zones performance in combination with buying data and actionable business insights.

From high-level perspective Pygmalios helps to optimize store operations, sales funnel efficiency, staff planning, service quality and more for the most prominent retail brands in Grocery, Telco, Retail Banking, and Fashion industry.

Headquarters

Xovis AG

Industriestrasse 1

3052 Zollikofen

Switzerland

Phone: +41 32 342 04 70

Plus Code: 2F37+8P Münchenbuchsee

XOVIS USA Inc.

14 Arrow St

Cambridge, MA 02138

United States of America

Phone: +1 (617) 648-7199

Plus Code: 9VCM+CX Cambridge, Massachusetts, USA