Frequently, airports share responsibilities at security checkpoints with other organizations. Processing more than 12 million passengers every year, Cologne Bonn airport manages the queues, while the Federal Police (BPOL) takes over, as soon as people start divesting their items onto the screening belt.
As communication between separate entities can get challenging, CGN was looking for a queue and passenger flow measurement solution. Based on the collected real-time data, CGN aims to detect opportunities for process improvements and simplify both coordination and cooperation with BPOL.
CGN has opted for the Xovis Passenger Tracking System (PTS) to measure the following KPIs:
- Queue lengths
- Waiting time for every queue and the entire security checkpoint
- Numbers of passengers processed
- Passenger arrival patterns
Find out how the installation of Xovis PTS has helped CGN facilitate cooperation with BPOL, cut waiting times and improve the passenger experience. Get the full case stud in the "Download" section below.