Multiple stakeholders – from passengers, airport operators and authorities to retailers and airlines – and various interests meet at the security checkpoint. With a combination of Xovis 3D Sensors and software solutions, the Xovis Passenger Tracking System (PTS) provides the leading global queue measurement solution for calculation of KPIs, such as:
- Queue lengths: how many passengers are waiting in each lane at a security checkpoint?
- Waiting times: how long must passengers wait before the screening process starts?
- Process times: how long do the entire security check process and sub-processes (divesting, screening etc.,) take?
- Passenger throughput: how many passengers have passed through a security checkpoint per hour?
- Passenger flow: when do passenger arrival peaks occur? Do they overflow into other areas?
This real-time data enables airports to identify bottlenecks, optimize processes and facilitate communication among all stakeholders:
- Those in charge of security checkpoints are able to address resources, such as staff planning and the number of open security lanes, based on accurate live data
- Passengers receive consistent and up-to-date information on waiting times
- Stakeholders have a highly reliable tool at hand to monitor the fulfillment of Service Level Agreements, with clarified responsibilities
- Measured KPIs enable the comparison of standard and new processes at security checkpoints (e.g., automated vs. conventional screening)
Through monitoring of crucial KPIs and provision of information to passengers, airport operations, authorities, airlines, and other stakeholders are able to balance their individual interests with the satisfaction of their common customer – the passenger.
More than 160 security checkpoints around the globe trust in Xovis PTS to keep waiting times under control.
“Shortly after we had installed Xovis PTS to measure waiting times, we were able to optimize staff planning and hence reduce waiting times at security checkpoint. This led to a remarkable increase in retail sales of up to $10,000 in just three hours.” Federico Cabrera, CCO, Aeropuerto Internacional de Carrasco, Montevideo, Uruguay