FLUX2020 - the online Airport Summit
The summit was held virtually over 3 days, commencing on September 30 and ending on October 2. We carefully crafted an incredible lineup of presenters from airports like BNE, MSP, CPH, and DFW, who discussed a range of topics from level of service performance monitoring to innovations in the aviation Industry, and even the secret of success for a smooth relationship with border patrol.
One of our keynote speakers. Brian D. Ryks, Executive Director and CEO of the Metropolitan Airports Commission, discussed how COVID-19 has impacted the travel industry and what the path to recovery will continue to look like, health initiatives, and how to monitor and adapt for the future. You can watch a recording of his presentation.
We also were lucky to have the world’s foremost expert on queues, Professor Richard Larson, aka “Dr. Queue”, who has spent the last 30+ years studying the psychology of waiting in line. Did you know that the birth of the psychology of queuing began in 1955 in New York City with the high rise buildings and elevators? Find out more fun facts on queuing history and tips from Dr. Larson.
Huge thank you to all our presenters, our summit is only successful because of your partnership! We hope to see you all in person in 2021 at our next event.
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