Airport customers receive 24/7 support.

Airport Customer Support

Xovis airports can count on our team of project managers and engineers and their experience in more than 350 successful projects.

Our experienced team of project managers and engineers have successfully executed more than 350 airport projects around the globe. During the setup phase of the Xovis Passenger Tracking System (PTS), customers in the airport industry can count on a broad array of project services such as:

  • Project management
  • Solution design
  • Site surveys
  • Site visits /sensor placement planning
  • System configuration
  • Testing
  • Training
  • Handover/ UAT-support 


After project acceptance, the maintenance agreement covers the services to be provided within the agreed response time. Generally, the maintenance/ support package for Xovis airports comprises:

  • Software updates
  • Preventive maintenance
  • Knowledge Base
  • Helpdesk


Airports can report both support and RMA requests via the Helpdesk within the Xovis Customer Portal. The Knowledge Base is also part of the Xovis Customer Portal and contains comprehensive documentation on the Xovis PTS.