Customers can submit support and Return Merchandise Authorization (RMA) requests on the Customer Portal and gain access to comprehensive product information. Customers can also share product development suggestions and ideas with Xovis Product Management.
The free and vast collection of resources provides customers with the latest software versions, first-hand tips and tricks, access to the FAQ page and the latest manuals, as well as news on the Xovis product portfolio.
Support and RMA Requests
Both general inquiries and requests for an RMA can be submitted and tracked directly in the Customer Portal. The dedicated Xovis Retail Support team works on all the online tickets and keeps you informed.
An RMA number is assigned on receipt of an RMA request. If the problem cannot be fixed remotely, Xovis provides the original export documents for return of the device to Xovis. Xovis experts will examine the returned product in order to resolve the case.