Dubai International Airport (DXB), has reduced waiting times by a remarkable 10 per cent during the first quarter of 2017

Xovis system reduces waiting times at DXB

Fabian Rütschi

Dubai International Airport (DXB), has reduced waiting times by a remarkable 10 per cent during the first quarter of 2017. 

Dubai International Airport (DXB), has reduced waiting times by a remarkable 10 per cent during the first quarter of 2017. 68 per cent of arrival passengers were processed within 15 minutes, and 87 per cent of departing passengers were processed within 10 minutes. Along with automated immigration gates, the Xovis 3D sensors and software solutions are key technologies within the DXB Plus program designed to improve services while increasing capacity to 118 million passengers in 2018. 530 Xovis 3D sensors in crucial passenger processing areas such as security checkpoints, immigration and transfer facilities count and track passengers anonymously. Receiving data streams from the sensors, the Xovis software calculates KPIs such as queue lengths, waiting times and process times.

The KPIs are visualized in a simple mobile application. More than 5000 operational staff members harness the gathered real-time data to react upon identified bottlenecks. In case the waiting time in a certain area exceeds a defined threshold, the team is alerted and can tackle the issue by sending more staff members and opening more counters. The system also features the access to historical data on a daily, weekly and monthly basis. As a result, the planning teams are able to recognize trends, predict and prevent problems. The new analytical capabilities boost the service level and ultimately improve passenger satisfaction.

"This automated system provides us with timelier and more accurate data more quickly than the manual system that was used previously. As a result, the operations team and other organisations that work across the airport now have a bird's eye view of bottlenecks, allowing them to better manage staffing levels and lanes, and improve the overall customer experience. We have more work to do in this area, but we are pleased with progress to date", says Frank McCrorie, Senior Vice President of Operations at DXB in a report of the Khaleej Times. “We are very happy for our friends at DXB and feel a big deal of gratitude for being part of this success story. After the implementation at Terminal 1 and Terminal 3, we are looking forward to equipping Terminal 2 with our technology soon” states Andreas Fähndrich, Managing Director Xovis Airports. The deployment of the Xovis technology at Terminal 2 shall be initiated in 2017. 

About Dubai International Airport (DXB)

With 90’000 employees, a US$ 26.7 billion contribution to the economy and 84 million passengers per year, Dubai International Airport (DXB) is the third busiest airport overall and the world’s busiest airport in terms of international passengers. Flying travelers to over 260 destinations across 6 continents on more than 140 scheduled airlines, DXB is one of the most dynamic airports on the planet. Opened in 1960, the airport’s passenger volume has grown by 15% per year. The home of the largest A380 facility continues to invest on a large scale, aiming at serving 100 million passengers by 2020.

About Xovis

40 international airports count on Switzerland based Xovis to measure a broad range of KPIs such as waiting times, process times and passenger throughput. The combination of 3D sensors and software solutions stands out with unmatched accuracy, reliability, and ease of use. The system includes a sophisticated data privacy concept and does not depend on signal emitting devices. Xovis 3D sensors are also establishing as standard in the retail and other industries.