Istanbul Sabiha Gökçen Airport (ISG), the eighth biggest airport in Europe, added a new project to its host of time-saving investments to improve the passenger experience through the use of digital solutions in operational processes. ISG developed the Xovis project with Dubai Technology Partners (DTP) and Xovis to help airport teams access real-time data via AI-enabled sensors for better operational control and planning.
The Xovis PTS project uses 184 AI-enabled sensors placed in the indoor and outdoor passenger areas, terminal entrances, common areas, and halls to capture travelers’ positions with unparalleled accuracy and deliver easily accessible data in real-time to the airport teams. The ISG teams can then use this information to plan resources well in advance, adjust as required in real-time, and analyze the efficiency and adherence to service level agreements using historical data.
“At Istanbul Sabiha Gökçen Airport, we continue to enhance our world-class service with new investments. Most recently, we launched the Xovis PTS project in cooperation with Dubai Technology Partners (DTP) and Xovis to provide benefits for both our passengers and airport teams. Using AI-enabled sensors placed across the airport, we can manage passenger flow inside the terminal. Furthermore, providing real-time data flow to our teams will improve the efficiency of our operations. In addition to helping passengers save time by reducing waiting times, this technology also enables us to quickly generate solutions for compliance with social distancing regulations, building on the strict measures we already have in place due to the pandemic”, states Berk Albayrak, CEO of ISG Airport.
“We are delighted to be a part of the ongoing digital transformation at Istanbul Sabiha Gökçen Airport. We implemented this important project by leveraging our experience and capabilities to help Istanbul Sabiha Gökçen Airport achieve its key performance indicators and take timely action and measures against potential issues in passenger flow” commented Abdul Razzak Mikati, Managing Director of DTP.
“The objective of this data-driven project is to improve customer satisfaction by displaying live waiting times on the screens at the entrances and ensuring a balanced passenger flow between the entrances. Passengers can see their waiting times on the screens that show the occupancy levels at public restroom entrances. This technology can automatically and accurately identify the crowded areas in the terminal”, says Andreas Fähndrich, CEO of Xovis AG.
About Istanbul Sabiha Gökçen Airport
The eighth biggest European airport is located on the Asian side of Istanbul and is one of two airports to serve Turkey's largest city, the other being Atatürk International Airport on the European side. Named after Sabiha Gökçen, the country's first female combat pilot, the airport was built to meet the booming domestic and international passenger demands.
About Dubai Technology Partners
Dubai Technology Partners is an aviation solution pioneer and system integrator with a broad portfolio of solutions to support the aviation industry. They specialize in Airport Management Systems, Airline Hub Management, Queue Monitoring Systems, Business Intelligence, and Predictive Analysis Solutions. DTP is part of Al Mansoori Group, with offices in Dubai and Abu Dhabi.
Xovis is a market- and technology-leading Swiss high-tech company that develops, produces, and distributes 3D sensors and software solutions for precise counting and analysis of people flow worldwide. Xovis solutions are used to optimize passenger/visitor flow and waiting times, for example at airports, in stationary retail, and public transport. Simple integration, data protection compliance, high precision, and AI-based features characterize the technology of Xovis. The company was founded in 2008 has over 200,000 sensors installed globally and today employs around 140 people with offices in Boston (USA), Bern (Switzerland).