Real-time occupancy for a safe reopening
About Digital Mortar
Digital Mortar is one of the first location analytics platform companies in the world.Their Occupancy Alert app is precise, reliable, easy to install and surprisingly affordable. It’s ideal for retail, dining, college campuses, workplaces, public buildings, attractions, venues and more.
Solution
A top-rated private liberal arts college was looking to safely reopen to students. Amongst other areas of the campus where real-time occupancy monitoring is key, they needed to measure a main dining facility with a single point of entry and four exits. The solution needed to both surface dining facility occupancy to students and simplify facility management for associates.
Digital Mortar’s Occupancy Alert app was selected by the college for its ability to automatically measure occupancy in a diverse set of facilities, including dining facilities, while meeting key requirements for publishing public occupancy data in real time to students and alerting facilities management whenever occupancy problems occur.
Through a simple, web-based administrative portal the college was able to specify the real-time occupancy and forecasts they wished to show students. The real-time occupancy and forecasts are based on data streams from Xovis 3D sensors that do not infringe on data privacy rights. The information is available as a standalone, mobile-optimized web page and an iframe embedded directly into the college’s own website. It can also be set up to drive digital signage, allowing students to easily monitor occupancy and plan accordingly.
Dining facilities managers and associates primarily use the iOS and Android application with customizable occupancy alerting thresholds and push notifications. An occupancy capacity was set, based on current CDC guidelines, including alert levels at 80%, 90% and 100% capacity. Managers' accounts are configured to receive push notifications at all three levels, cashiers get notifications at the 90 and 100% levels, and all remaining dining room employees receive the 100% notification. Operational procedures were put in place around the notifications, including specifying in the app who was responsible for monitoring the door when capacity was reached, ensuring CDC compliance.
Results
Students have easy, immediate access to campus facility occupancy information so that they can make safe, informed decisions with only a quick glance at their phone or laptop. Facilities managers and associates can focus on their regular jobs and only be concerned with occupancy when necessary. And campus administrators receive a traffic analytics interface with historical data as a system of record for occupancy compliance, cleaning schedule guidance and optimization of staffing.
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