Unleashing technology to get ahead of passenger flows
About ISG
ISG is a registered company under the laws of the Republic of Turkey at Pendik, Istanbul. Established on February 20, 2008, ISG continues its journey as a 100% Malaysia Airports Holding Berhad (MAHB) affiliate since December 31, 2014. The company’s core business is the management of airport operations in Sabiha Gökçen International Airport. Taking over the terminal operation of the Airport on May 1, 2008, Istanbul Sabiha Gökçen International Airport became the 8th busiest airport in Europe with the 16,9 million passengers it welcomed in the year 2020.
About DTP
DTP is a technology solutions provider with a comprehensive portfolio of products and services designed to optimize planning and operations in the aviation and transportation industries. Established in 2004, it provides Planning Optimization, Integration, Business Intelligence, Solution Delivery, and Technical Support services to some of the busiest airports and biggest airlines in the world. Through this expertise, DTP has developed its family of operational management solutions, DTP tNexus, that helps airports, airlines, and ground handlers tackle their biggest challenges in aviation operations. DTP has partnered with leading technology and aviation solution providers, such as Xovis, Quintiq, IBM, and Red Hat to deliver outstanding services and solutions.
Challenge
Istanbul Sabiha Gökçen Airport (ISG) needed a solution that provides stakeholders at all levels with accessible real-time data to manage passenger flow, reduce waiting times, and ensure compliance with physical distancing regulations.
Solution
184 sensors from Swiss-based Xovis cover both the domestic and the international departure areas, all four terminal entrances as well as all public sanitary areas. The AI-enabled sensors capture travelers’ positions with unparalleled accuracy and deliver easily accessible data in real-time to the airport teams. ISG Airport Operation team uses the information to plan resources well in advance, adjust as required in real-time, and analyze the efficiency and adherence to service level agreements using historical data. The ISG IT team has proven its digital agility by setting up the infrastructure and installing the sensors in a short time.
The international Airport uses digital solutions in operational processes and realizes projects in line with its target to become an airport that saves time for its passengers.
This project, developed in conjunction with DTP, provides us with significant advantages in planning operational steps within the terminal and responding to the needs of our passengers.
Benefits
Via a data stream, live waiting times are displayed on screens at entrances, leading to a balanced passenger flow across entries and increased customer satisfaction. Screens at restroom entrances indicate occupancy levels and let travelers know when to wait. “Being part of ISG’s digital transformation is a great opportunity. We have utilized our experience and capabilities to help Istanbul Sabiha Gökçen Airport achieve their KPIs and react with necessary measures against any challenges in passenger flow that might arise, in a timely manner,” said Abdul Razzak Mikati, Managing Director at DTP.
“The COVID-19 pandemic has added a layer of complexity to airport operations with new governmental regulations stipulating minimum distances and maximum fill levels. Striving for passengers’ highest safety and health, it was not enough for ISG to merely place stickers on the ground and deploy additional staff. Only technology capable of automatically and accurately detecting congestion allowed for their desired level of insight,” said Andreas Fähndrich, CEO of Xovis.
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