HEL operators learned that relying on data from boarding pass scanners, used to determine profiles for every departing flight, did not provide up-to-date information for vital terminal touchpoints such as immigration and security. The real-time data accessible in the Xovis Passenger Flow Management System helped improve decision-making and helped overall passenger and employee satisfaction.
This case study explains how decision-makers at HEL:
- improved response to queue disruption situations
- optimized resource utilization
- increased collaboration with airlines