As a typical potential bottleneck along the passenger journey, passport control often proves to be an obstacle to a positive passenger experience. Based on the actionable real-time data on queue lengths, waiting times, process times and passenger throughput at every passport control box or automated e-gate, airports have a comprehensive view of the queueing situation. The Xovis Passenger Tracking System (PTS) includes an automated queue detection to separate different categories of passengers such domestic, international, crew etc.
The measured KPIs form the basis not only for immediate action in the event of passenger traffic jams, but also for an efficient data exchange and communication between all airport stakeholders. For instance, airlines are able to update passengers on waiting times via the airport’s mobile app, while border control can deploy more staff to get passengers through immigration faster.
Another way to capitalize on Xovis is to improve the quality of passenger flow analysis and passenger flow simulations; i.e. it gives more options to plan and prepare for passenger peaks.
“Before deploying the Xovis system, we didn‘t have any idea about the queueing situation. We had tried other technologies, but only Xovis was able to accommodate the complexity of the queuing set-up at border control. We now have the required level of understanding to communicate effectively with all stakeholders, and to keep queue lengths and waiting times as short as possible.” Antti Tikkanen, Business Analyst, Digitalization Program, Finavia