IATA and XOVIS experts explained how LoS Monitoring enhances passenger experience at your airport while also improving operational efficiency.
Jurgen Renner, Principal at IATA, and Deniz Arslan, Director Business Development at XOVIS, provided a guided tour of the new solution with an overview of:
The principles of IATA’s Level of Service (LoS) concept: ICAO's key reference for terminal capacity and related service level matters,
Important airport KPIs – and how to achieve Optimum LoS by optimizing pax handling sub-systems, such as Departure & Arrival Halls, Check-In and Baggage Reclaim,
How accurate passenger flow data can improve your airport's performance, helping you achieve your business and LoS goals.