Level of Service QuickGuide

05/01/2023

Guides, Airport

1 min

Level of Service (LoS) standards are metrics guidelines supporting the aviation industry’s efforts to improve the airport terminal experience. Passengers are the primary beneficiaries of the initiative, but the direct and indirect benefits flowing to a wide range of stakeholders should not be overlooked.

The new Xovis Service Level QuickGuide provides a detailed look at the objectives, application, and measurement of LoS guidelines. The QuickGuide is a must-read for operators interested in knowing more about:

Changes in passenger expectations and activism
Different areas covered by LoS guidelines in the aviation industry
Optimal performance levels for specific terminal touchpoints

Airport operators now have powerful tools to benchmark their performance against LoS standards established by the aviation industry association IATA. Precise standards requiring precise data collection efforts are part of a passenger-centric trend transforming passenger terminals globally.

How are you measuring performance? Find out more about the different methods.

Download your copy of our new Level of Service QuickGuide now!

Download now