Restroom Signage and Cleaning at Airports
Challenge
A dirty restroom can leave a lasting negative impression about an airport, as can overcrowded sanitation facilities. Many airports rely on timed schedules for bathroom cleaning and leave occupancy management to the passengers themselves.
Airport operators focused on improving all facets of the visitor experience are looking for robust, real-time solutions that can:
- Notify staff when restroom visitors have exceeded a certain threshold
- Keep visitors informed of restroom occupancy and availability
- Deliver objective, confidential data concerning visitor flows
Timed cleaning—probably the most common method used today—leaves too much to chance, and manually measuring use is not practical or efficient.
Solution
Though most commonly associated with other airport touchpoints, such as security checks and passport control, a Passenger Flow Management System (PFMS) can also be deployed at an airport terminal’s sanitation facilities. The same features that make a PFMS crucial for measuring performance critical process—accuracy, objectivity, real-time data processing—are also vital for facility maintenance.
Operating alone or fit within an integrated signage strategy, a PFMS can help operators:
- Ensure that deployment of janitorial staff matches actual need
- Empower passengers to seek alternatives in the case of occupied facilities
- Improving planning and reporting with accurate historical data
Benefits
Optimizing staff allocation based on real-time needs and more precise planning not only helps in lowering operational costs, it can also go a long way in:
- Enhancing passenger perceptions of an airport, airlines and concessionaires
- Supporting fact-based decisions related to terminal layout
- Measuring compliance with Service Level Agreements (SLAs)
- Improving reporting among various stakeholders
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Accurately manage passenger flow
Xovis sensors accurately count passengers and monitor queues in real time, providing invaluable data to optimise passenger flow. Visualise their journey, communicate accurate security wait times and improve overall terminal operations.
