Master queues with the Theory of Queuing Guide

26/07/2022

Guides, Airport

2 min

For processes to work efficiently, it is essential to avoid queuing or, if this is not possible, to keep waiting time as short as possible. The prerequisite for this is to understand exactly how queues are defined, how they arise, and how they “behave”. The Theory of Queuing Guide gives answers to these questions.

Mastering queues means bringing order to disorder. In queuing, even small changes can have a big impact, and an entire branch of science is devoted to the Theory of Queuing. No wonder, as queue optimization means finding the ideal balance between the cost of additional staff and the cost of lost business.

This guide provides fundamental knowledge for decision-makers to help them design environments that minimize or even eliminate the need for queueing:

What defines a queue?
What are the different types of queues?
How do people behave in queues?
Is queuing theory applicable to major queue environments?

Dive into the essentials of the Theory of Queuing!

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