Mastering queues means bringing order to disorder. In queuing, even small changes can have a big impact, and an entire branch of science is devoted to the Theory of Queuing. No wonder, as queue optimization means finding the ideal balance between the cost of additional staff and the cost of lost business.
This guide provides fundamental knowledge for decision-makers to help them design environments that minimize or even eliminate the need for queueing:
- What defines a queue?
- What are the different types of queues?
- How do people behave in queues?
- Is queuing theory applicable to major queue environments?
Dive into the essentials of the Theory of Queuing!
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