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    3. Staff Management Solutions

    Staff Management Solutions

    23/01/2023
    Use cases, Retail
    1 min
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    Retailers interested in eliminating friction points need a robust queue management system. 

     

    Challenge

    Improving conversion rates and expanding basket sizes depends mainly on ensuring customers get the attention they need. But determining the optimal visitor-to-staff ratio requires accurate data about the optimal length of customer interaction.   

    • To properly plan staff levels, retailers need to know:   
    • Interaction times with guests across different categories  
    • The in-store density profile at a given time  
    • If store layout supports or hinders optimal staff allocation  
    • The dynamics between customer and staff demographics 


    Solution

    Staff management solutions must be able to track customers accurately along their shopping journeys. Store managers need real-time and historical KPIs to adjust staff allocation based on spontaneous opportunities and established trends.   

    • Market solutions can help retailers:        
    • Accurately distinguish between guests and non-guests, such as employees   
    • Deliver accurate data on interaction times at precise points of the customer journey  
    • Evaluate the impact of gender dynamics on conversion rates   
    • Plan staff scheduling based on historical in-store density trends 


    Benefits

    Retailers using a robust data capture system can get accurate measurements of staff interactions at the most important in-store touchpoints. Such solutions help to:    

    • Increase customer satisfaction through higher service levels    
    • Manage staffing costs and optimize employee allocation   
    • Run A/B testing on employee allocations based on customer demographics  
    • Improve sales by matching service levels to changing customer demands   

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    Customer counting for retail

    Determine customer patterns and characteristics, such as group and individual flow, gender and view directions. Communicate waiting times to floor staff. Analyze real-time occupancy data for safety and security and exclude staff from customer counts.

     

    Xovis Retail customer counting

    Retail

    Understand customers by analyzing flow. Improve store performance and enhance customer journeys.

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