There are many reasons why queues form. But the fundamental cause is simple: More people are waiting to be served than there are people or stations and kiosks to serve them. Waiting occurs in many places, sometimes several times a day. So it is essential to understand the consequences.
Would you like to learn more about:
- Why do ques form?
- Why does queueing seem so unpleasant?
- How does the behavior of others affect us?
- Can queues also be opportunities?
The Psychology of Queueing Guide is a must-read for anyone looking for a deeper insight into queuing. Would you like to learn more?
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