Queuing detection and queuing management at airports: on-demand webinar
Airports need to have a good service level, measured in several metrics, including passenger waiting time. With a functioning queue detection and queue management system, operational efficiency can be improved. However, substantial queues are still evident at many airport checkpoints around the world:
- passengers are getting anxious in queues because they do not know what kind of waiting time to expect
- airports are concerned with queues because they struggle with how to allocate staff and where to re-route passengers
- authorities show interest in queues because they link them to numerous performance indicators
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