Use cases, Airport

Restroom Signage and Cleaning at Airports

Used-based cleaning and occupancy notices require restroom signage for passengers, and real-time data operators can use to manage janitorial staff.

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Challenge

A dirty restroom can leave a lasting negative impression about an airport, as can overcrowded sanitation facilities. Many airports rely on timed schedules for bathroom cleaning and leave occupancy management to the passengers themselves. Airport operators focused on improving all facets of the visitor experience are looking for robust, real-time solutions that can:

Notify staff when restroom visitors have exceeded a certain threshold
Keep visitors informed of restroom occupancy and availability
Deliver objective, confidential data concerning visitor flows

Reducing Security Wait Times by 10%

To reduce wait times and control HR costs, Berlin Brandenburg Airport (BER) uses Xovis data for dynamic messaging and robust automated solutions.

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Solution

Though most commonly associated with other airport touchpoints, such as security checks and passport control, a Passenger Flow Management System (PFMS) can also be deployed at an airport terminal’s sanitation facilities. The same features that make a PFMS crucial for measuring performance critical process—accuracy, objectivity, real-time data processing—are also vital for facility maintenance.

Operating alone or fit within an integrated signage strategy, a PFMS can help operators:

Ensure that deployment of janitorial staff matches actual need
Empower passengers to seek alternatives in the case of occupied facilities
Improving planning and reporting with accurate historical data

Reducing wait times and improving passenger throughput are top priorities at Carrasco International Airport. Reaching these goals with a fully managed service such as AERO fits well within our passenger experience and data-management strategies. We have been using Xovis’ on-premises solution for seven years, and upgrading to AERO is a smart move, thinking about the challenges of the coming years.

Federico Cabrera Operations and Customer Experience Manager, Aeropuertos Uruguay

Benefits

Optimizing staff allocation based on real-time needs and more precise planning not only helps in lowering operational costs, it can also go a long way in:

Enhancing passenger perceptions of an airport, airlines and concessionaires
Supporting fact-based decisions related to terminal layout
Measuring compliance with Service Level Agreements (SLAs)
Improving reporting among various stakeholders

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Restroom Signage and Cleaning at Airports

Reducing Security Wait Times by 10%

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