Atlanta Airport Installs Xovis Passenger Info Totems
A total of 18 totems have been installed around pre-security areas at ATL, the world’s busiest. Designed as guideposts to keep passengers informed of expected wait times, the totems will improve the terminal experience by further reducing stress associated with uncertainty at mission-critical terminal touchpoints.
The totems are just the latest example of the strong commitment to innovation that has helped make ATL one of the world’s most efficient airports. They are also an important development in the airport’s use of objective, privacy-compliant data from Xovis’ AI-powered sensors, which ATL has used for nearly a decade to optimize terminal operations and enhance the passenger experience.
Already in operation since late October, the totems will help improve the passenger experience and passenger flow during the Thanksgiving travel period. ATL expects the totems will improve organization and optimization during the upcoming holiday travel season, which is expected to see a significant increase in passengers over recent years.
“The idea behind the passenger information totems is simple: Informed passengers are happier passengers. Keeping 45,000,000 passengers happy is a top priority for ATL, and achieving that in an automated way, a way that maximizes resource value with data from Xovis, is a win-win,” David Sconzo, ATL Sr. Customer Experience Manager, said.
ATL has been using a Passenger Flow Management System (PFMS) from Xovis for nearly a decade. The airport is part of a growing class of airports committed to fact-based decision-making that has a highly developed and creative approach to using data from Xovis to address passenger flow management challenges throughout the terminal—from curb to gate.
“It’s amazing to see ATL, the biggest of the more than 110 airports Xovis serves, continue to find new ways to use passenger flow data to solve real-world challenges. The airport has repeatedly proven that a commitment to innovation and quality is the best approach to creating an exceptional passenger experience, regardless of passenger volumes and operational complexity,” Christian Studer, Xovis Chief Executive Officer and co-founder, said of the new installation.
About ATL:
Hartsfield-Jackson Atlanta International Airport is the world’s busiest airport, known for its efficiency, connectivity, and world-class passenger experience. Serving over 100 million passengers annually, ATL operates as a major hub for both domestic and international travel, connecting travelers to over 150 U.S. destinations and more than 75 international locations. The airport boasts two parallel terminals, seven concourses, and state-of-the-art facilities, designed to accommodate seamless transfers. With award-winning dining, shopping, and business amenities, ATL prioritizes customer convenience, sustainability, and innovation, making it a key gateway and economic powerhouse for Atlanta and the southeastern United States.
About Xovis:
Xovis is a market-leading technology company that develops, produces and distributes 3D sensors and related software solutions for precise counting and analysis of people flow worldwide. Airport terminals, retailers, smart buildings, and public transport operators rely on the company's tailored solutions to optimize resource allocation and expand data capture sources. Simple integration, data protection compliance, high precision, and AI-based features characterize the technology of Xovis. Founded in 2008, Xovis has more than 600,000 AI-powered sensors installed globally, employs around 200 people worldwide, and has offices in Bern, Switzerland; Boston, USA; and Berlin, Germany.
Xovis has the technical skill and market experience to deliver a PFMS to improve performance at security, check-in, immigration, restrooms, taxi/rideshare, and retail/concession spaces at airports of all sizes. The company works directly with airports to design and implement customized solutions—a one-stop shop that has earned the innovative disruptor a stellar global reputation. Tastefully designed, ceiling-mounted sensors cover large areas without sacrificing precision or running afoul of evolving data privacy rules.
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