On-Demand Webinar – Sharing Airport Wait Times: The Opportunities of Data Exchange
A growing number of airports use real-time data and dynamic signage to keep visitors informed about wait times and lane alternatives at terminal touchpoints. On 5 December, Xovis’ Chief Product Officer Florian Eggenschwiler and a panel of customer experience and IT specialists from some of the world’s busiest airports convened to discuss the importance of data sharing and keeping passengers informed.
This one-hour virtual event will cover topics that have risen in importance in the post-pandemic era, where changes in travel patterns and social media advocacy have increased pressure on operators. The distinguished panel will discuss topics such as the:
- Link between informed passengers and non-airside revenue
- Importance of promoting staff and passenger wellbeing
- Role of Service Level Agreements in improving touchpoint performance
Participating speakers:
- İsmail Hakkı Polat, Chief Planning Officer, Istanbul Airport
- Chris Marquardt, Director IT Systems, Minneapolis-St Paul International Airport
- Piero Terlizzi, IT Director, Aeroporti di Roma
- Federico Cabrera, Operations and Customer Experience Manager, Aeropuertos Uruguay
- Florian Eggenschwiler, Chief Product Officer, Xovis AG
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