Use cases, Airport

Airport Baggage Claim Optimization

Accurate real-time data can help operators ensure the airport baggage claim process does not interfere with terminal performance.

110+ Airports use Xovis

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Challenge

For some travelers, baggage claim is the end of the airport journey. For others, just another step in a long journey. For all, an airport terminal process with a very personal dynamic. Baggage claim areas are testing grounds for many technologies designed to improve processes and accountability. But solutions that lack the sophistication required to capture objective human behavior accurately can:

Lead to sub-optimal resource allocation
Disrupt performance of associated processes, such as customs
Create liability issues for operators and service providers

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Solution

Measuring performance at different terminal touchpoints is crucial for optimizing overall performance. But it can also be important to ensure compliance with Service Level Agreements (SLAs) concluded with third-party providers.

A Passenger Flow Management System (PFMS) deployed in a baggage claim area is vital for operators that need:

Precise data about passenger wait times at baggage carousels
Accurate historical and real-time data to manage passengers’ wait time expectations
Real-time, customizable alerts concerning performance at baggage claim areas
Transparent reporting multiple stakeholders can rely on
Flow information that can be used to promote commercial offerings on arrival

Upgrading from Xovis' on-premises solution to the managed AERO service will help Carrasco International Airport reduce wait times and improve passenger throughput.

Federico Cabrera Operations and Customer Experience Manager, Aeropuertos Uruguay

Benefits

The passenger experience extends from curb to gate and back again. Operators committed to enriching the passenger experience know a property-managed baggage claim area is essential for:

Improving perceptions about an airport and the city where it’s located
Enforcing SLAs and supporting negotiations with service providers
Adjusting resource allocation, including staff and baggage trolleys
Coordinating resource levels among processes, such as customs

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Airport Baggage Claim Optimization

Reducing Security Wait Times by 10%

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