Airport Baggage Claim Optimization
Challenge
For some travelers, baggage claim is the end of the airport journey. For others, just another step in a long journey. For all, an airport terminal process with a very personal dynamic. Baggage claim areas are testing grounds for many technologies designed to improve processes and accountability. But solutions that lack the sophistication required to capture objective human behavior accurately can:
Lead to sub-optimal resource allocation
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Disrupt performance of associated processes, such as customs
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Create liability issues for operators and service providers
Reducing Security Wait Times by 10%
Solution
Measuring performance at different terminal touchpoints is crucial for optimizing overall performance. But it can also be important to ensure compliance with Service Level Agreements (SLAs) concluded with third-party providers.
A Passenger Flow Management System (PFMS) deployed in a baggage claim area is vital for operators that need:
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Precise data about passenger wait times at baggage carousels
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Accurate historical and real-time data to manage passengers’ wait time expectations
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Real-time, customizable alerts concerning performance at baggage claim areas
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Transparent reporting multiple stakeholders can rely on
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Flow information that can be used to promote commercial offerings on arrival
Reducing wait times and improving passenger throughput are top priorities at Carrasco International Airport. Reaching these goals with a fully managed service such as AERO fits well within our passenger experience and data-management strategies. We have been using Xovis’ on-premises solution for seven years, and upgrading to AERO is a smart move, thinking about the challenges of the coming years.
Benefits
The passenger experience extends from curb to gate and back again. Operators committed to enriching the passenger experience know a property-managed baggage claim area is essential for:
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Improving perceptions about an airport and the city where it’s located
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Enforcing SLAs and supporting negotiations with service providers
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Adjusting resource allocation, including staff and baggage trolleys
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Coordinating resource levels among processes, such as customs
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