Queue Management at Check-In Desks
Challenge
Check-in areas at airport terminals are highly dynamic and unstructured, and various stakeholders—including airport operators, airlines, and ground handlers—have a stake in check-in procedures. Knowing that an optimized check-in procedure can positively impact overall efficiency, operators are interested in:
Expediting check-in procedures and optimizing capacity utilization
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Gauging the performance of queues, lanes, sites and different stakeholders
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Improving cooperation of airlines, ground handlers and other parties
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Meeting the expectations of various stakeholders in a dynamic environment
Reducing Security Wait Times by 10%
10% Reduced Waiting Time
Solution
A Passenger Flow Management System (PFMS) able to capture real-time data about passenger movements over a large space is an effective and efficient way to measure wait times in dynamic, unstructured check-in situations accurately.
An analytics solution working with vast and complex data points, a PFMS can deliver precise information about:
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Per queue wait times
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Passenger throughputs, outflow rates and arrival patterns
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Process time for queues and/ or single check-in desk
Upgrading from Xovis' on-premises solution to the managed AERO service will help Carrasco International Airport reduce wait times and improve passenger throughput.
Benefits
In addition to simplifying the enforcement of Service Level Agreements (SLAs) that typically govern service providers’ performance at different touchpoints, a PFMS deployed at the check-in area is also an excellent tool for reducing the total cost of operations and improving passenger satisfaction. A great start to the airport experience starts at the check-in desk, but the benefits extend throughout the terminal. The include:
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Optimized number and timing of open check-in counters and desk allocation
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Optimized staff planning and management for ground handlers
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More time for airside commercial offerings
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