Staff Management Solutions
Challenge
Improving conversion rates and expanding basket sizes depends mainly on ensuring customers get the attention they need. But determining the optimal visitor-to-staff ratio requires accurate data about the optimal length of customer interaction.
Interaction times with guests across different categories
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The in-store density profile at a given time
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If store layout supports or hinders optimal staff allocation
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The dynamics between customer and staff demographics
Accurate Footfall Counting at a Bike Retailer
23 Stores use Xovis
Solution
Staff management solutions must be able to track customers accurately along their shopping journeys. Store managers need real-time and historical KPIs to adjust staff allocation based on spontaneous opportunities and established trends.
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Accurately distinguish between guests and non-guests, such as employees
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Deliver accurate data on interaction times at precise points of the customer journey
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Evaluate the impact of gender dynamics on conversion rates
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Plan staff scheduling based on historical in-store density trends
sensalytics relies on sensors from Xovis for a wide range of retail use cases. The company has the know-how and commitment to help us meet the demands of our customers.
Benefits
Retailers using a robust data capture system can get accurate measurements of staff interactions at the most important in-store touchpoints. Such solutions help to:
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Increase customer satisfaction through higher service levels
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Manage staffing costs and optimize employee allocation
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Run A/B testing on employee allocations based on customer demographics
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Improve sales by matching service levels to changing customer demands
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