Staff Management Solutions

Challenge

Improving conversion rates and expanding basket sizes depends mainly on ensuring customers get the attention they need. But determining the optimal visitor-to-staff ratio requires accurate data about the optimal length of customer interaction.

Interaction times with guests across different categories
The in-store density profile at a given time
If store layout supports or hinders optimal staff allocation
The dynamics between customer and staff demographics

Accurate Footfall Counting at a Bike Retailer

Germany's Bike & Outdoor Company (BOC) used a Xovis sensor system for precise footfall counting, enhancing customer analysis and in-store service across locations.

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Solution

Staff management solutions must be able to track customers accurately along their shopping journeys. Store managers need real-time and historical KPIs to adjust staff allocation based on spontaneous opportunities and established trends.

Accurately distinguish between guests and non-guests, such as employees
Deliver accurate data on interaction times at precise points of the customer journey
Evaluate the impact of gender dynamics on conversion rates
Plan staff scheduling based on historical in-store density trends

Portrait in a professional setting, featuring a confident smile.

sensalytics relies on sensors from Xovis for a wide range of retail use cases. The company has the know-how and commitment to help us meet the demands of our customers.

Omar Tello CEO, sensalytics

Benefits

Retailers using a robust data capture system can get accurate measurements of staff interactions at the most important in-store touchpoints. Such solutions help to:

Increase customer satisfaction through higher service levels
Manage staffing costs and optimize employee allocation
Run A/B testing on employee allocations based on customer demographics
Improve sales by matching service levels to changing customer demands

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A dynamic retail complex features supermarkets, clothing stores, and transport hubs with bustling activity.

Frictionless Checkout

Automation helps balance customer flow and prevent loss at self-service zones
Measure Customer Engagement

Measuring customers’ in-store dwell times can boost sales of higher margin products
Improving Store Layout

Accurate store traffic data helps retailers optimize layout and product placement
View Direction

Retailers can boost revenue by measuring in-store attention
Customer Counting

Optimal staff and layout depend on real-time customer engagement data
Optimizing Product Positioning / Assortment

Retailers looking to support their category manager are turning to tech
Real-Time Waiting Analytics

Retailers need a robust queue management system to eliminate friction points
Preventing Queue Formation

Queuing up can become a costly friction point for brick-and-mortar retailers
Expanding Sales with Demographic Data

Understanding gender-specific shopping trends helps retailers optimize resources.
Customer Centric Staff Allocation

Retailers need a robust queue management system to eliminate friction points
Staff Exclusion and Sales Performance

Real-time KPIs help retailers optimize performance across all locations
Use-Based Cleaning

Smart Retail requires Smart Cleaning to enhance customer experience
Group Shopping Analytics

Shopping habits change with company, aiding retailers in boosting sales
Window Shopping Analytics

Tracking capture rates from window shoppers can boost store performance

Staff Management Solutions

Accurate Footfall Counting at a Bike Retailer

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Improving Capture Rates with Window Shopping Analytics

Know Your Customer: Gender Statistics in Retail

Group Shopping: The More, The Merrier