4 Takeaways From the Xovis Airport Summit Europe
The importance of data quality for in-terminal analytics
Data quality is a major concern for all businesses committed to fact-based decision-marking. The issue is especially relevant for airport operators that rely on objective data for strategic decision-making.
Accuracy and the quality of data captured at complex terminal touchpoints was a recurring theme that airport operators and passenger experience specialists on-site in Nice discussed at length. Successful passenger flow monitoring is about improving operational outcomes proactively and based on lessons learned. That is why the quality of objective data underlying KPIs is crucial for optimizing resource allocation and building trust with internal and external stakeholders.
Meeting regulatory performance and reporting standards, enhancing the customer experience and increasing throughput at different terminal touchpoints are just of a few of the optimization goals Xovis is supporting at airports such as Paris Charles de Gaulle Airport (CDG) and Heathrow (LHR). Several attendees also mentioned the importance of data quality and accuracy in proving compliance with Service Level Agreements (SLAs), which more airports use to manage terminal service levels.
Improving information-sharing with passengers and authorities
Keeping passengers informed about the situation at the airport terminal in real-time is a practice that can help avoid bottlenecks before they happen. Likewise, security professionals and regulators should also be kept informed of real-time conditions.
The “smartisation” of airport terminals is already underway, with operators and individual airlines allowing passengers to stay up to the minute on certain situations. Many airports want to expand the scope of notifications that passengers receive on their mobile devices, a digitalization trend that could help ease pressure on airlines, terminal managers and employees.
Xovis’ PFMS already allows for real-time alerting, which operators and terminal managers use to head off situations that risk disrupting operations. The company’s data is also used in the terminal to improve load-balancing and wayfinding, with alternatives displayed on dynamic signage.
Keeping pace with changes and growth
Perhaps unsurprisingly, considering the airport renewal and renovation projects underway globally, flexibility and scalability were also topics that generated much discussion. It was another opportunity for Xovis professionals to delve deeper into the ease-of-operations potential of the company’s new fully managed passenger flow management service, AERO.
“Airports need solutions that can deliver results today but can also be easily expanded to respond to changing demands in the future,” Thomas Konietzko, Xovis’ Managing Director of Airports, said. “With AERO, we can expand to other terminal touchpoints quickly and cost-effectively.”
Targeting a smaller carbon footprint
Airports’ efforts to reduce emissions and shrink their carbon footprint are spread across many operational areas. In the passenger flow management space, that may mean helping operators promote the use of public transport to, from and around the terminal space.
The issue was also touched on while discussing AERO, which can help operators limit emissions and human resource demands associated with data management. Perhaps minor compared with other initiatives, cloud-native solutions are proven to be more energy and carbon efficient.
Tags: | airports | networking | cloud services | KPI | accuracy | 3D sensors
