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    1. Home
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    3. Improving Terminal Transport Operations
    transportation at the airport
    Use cases, Airport

    Improving Terminal Transport Operations

    Terminal transport, the movement of passengers between different parts of an airport, is crucial to airport performance and passenger safety.
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    Challenge

    Major airports are vast landscapes of travel and commerce, complex ecosystems that must respond to the varied demands of travelers, staff, concessionaires, and government agencies. Terminal transport, which may be in the form of bus, tram or light rail, is growing in complexity along with the airports where they are located. To learn valuable lessons about passenger flows among different terminal spaces or between concourses, operators relying on manual counting or passenger counting solutions face significant challenges, including:

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      Safety issues related to overcrowding at terminal transport onboarding spaces

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      Negative passenger sentiment because of sub-optimal transport services

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      Excessive energy consumption related to unnecessary terminal transport operations

    • Reducing Security Wait Times by 10%

      To reduce wait times and control HR costs, Berlin Brandenburg Airport (BER) uses Xovis data for dynamic messaging and robust automated solutions.
      Read more

    Solution

    The need for terminal transport depends on the flow of passengers, be they travelers or staff moving among the different airport spaces. Airport operators can optimize the performance of intra-terminal transport by capturing real-time, objective data at areas surrounding loading/unloading points and within vehicles.

    A Passenger Flow Management System (PFMS) can provide operators with the rich, objective data they need to:

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      Promote load-balancing among passengers

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      Plan frequency of vehicle deployment 

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      Position staff to assist passengers with directions

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      Real-time alerts can keep floor managers informed of situations that risk becoming a disruption, and historical data can help with planning based on observable trends.

    Airport case study slide led by CEO

    Reducing wait times and improving passenger throughput are top priorities at Carrasco International Airport. Reaching these goals with a fully managed service such as AERO fits well within our passenger experience and data-management strategies. We have been using Xovis’ on-premises solution for seven years, and upgrading to AERO is a smart move, thinking about the challenges of the coming years.

    Federico Cabrera Operations and Customer Experience Manager, Aeropuertos Uruguay

    Benefits

    Informed passengers are generally happier passengers. Operators empower passengers by communicating real-time wayfinding and wait time data pertaining to intra-terminal transport. With a PFMS able to capture accurate real-time data, operators can:

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      Direct passengers to the best vehicle entry point

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      Inform passengers of wait times and vehicle arrivals 

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      Create useful reports about transport profiles between stations

    Download now

    Access a free Use Case PDF version now!

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    View all case studies
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