Kansai International Airport Gauges Wait Times To Boost Fast Travel
Kansai International Airport serves 28 million passengers yearly, leading the Kansai Airports Group, including Osaka and Kobe Airports, with 47.6 million total passengers. To support growth, KIX focuses on digital transformation. Ultimately, KIX aims to:
Make the passenger journey as peaceful and stress-free as possible by reducing wait times and other discomfort
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To share information crucial to maximizing efficiency and passenger satisfaction between all relevant actors?
Technology is essential to the future of Kansai Airports. Xovis is key to the digital transformation of passenger flows and queues. The provided real-time KPIs such as queue lengths and wait times enable operation staff to react to queues building up. We also display congestion information to the passengers at the airports and on our websites. With Xovis, we have drastically reduced wait times from 45 minutes peaks to 15 minutes. The sharing of information between all airport stakeholders will be critical to maximize airport capacity and passenger satisfaction.
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