Security Control Made Easy at Cologne Bonn Airport
Cologne Bonn Airport (CGN) shares security duties with Federal Police (BPOL). CGN manages queues; BPOL handles belongings. Effective communication is key. To improve cooperation and passenger experience, some challenges need to be mastered:
How to measure the required real-time KPIs with the required quality to identify bottlenecks for process improvement?
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How to facilitate communication and coordination between CGN and BPOL based on accurate data?
Xovis provides us and our process partners at security with robust real-time data. This makes collaboration and coordination much easier. We now have a tool at hand to inform and guide passengers in a way that they spend more time in enjoyable areas instead of queues. As an important part of our digitalization strategy, Xovis helps improve customer satisfaction and the attractiveness of CGN as an innovative airport in general.
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