Use cases, Transportation

Improving Public Transit Security with Objective Data

Transit security, at stations and onboard vehicles, is a major passenger concern, one transit operators can better address using real-time data.

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Challenge

Safety is the number one priority in all facets of the public transportation industry, from station to vehicle. Public Transportation Operators (PTOs) risk a damaged reputation and lost revenue when they do not effectively manage the safety profile of the assets under their control.

But many PTOs often struggle to find an effective and efficient solution that can adequately deliver real-time insights while also observing passengers’ privacy rights. Absent a robust solution, PTOs risk:

Liability issues related to sub-par safety guidelines and processes
Loss in ridership due to a perceived lack of safeguards
Increased pressure from external stakeholders

Eurostar: Fast, Relaxed Travel Through Smart Passenger Flow

Traveling with Eurostar from Paris to London involves 13 queues, including immigration, security, and ticket checks. The company sought a solution to streamline departures at Gare du Nord.

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Solution

Data-driven decision-making can help PTOs transform their safety protocols in a cost-efficient manner by highlighting problem areas. A robust data capture solution capable of delivering a real-time view of passenger activity—both onboard vehicles and in stations—without offending privacy rules is essential for identifying and eliminating safety gaps.

To achieve their security goals, PTOs need a solution that: