Case studies, Transportation

Eurostar: Fast, Relaxed Travel Through Smart Passenger Flow

Traveling with Eurostar from Paris to London involves 13 queues, including immigration, security, and ticket checks. The company sought a solution to streamline departures at Gare du Nord.

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The highly complex and variable departure process in the predominantly historic station buildings with changing light and heat conditions did not make it easy to find the right measurement method. Xovis 3D sensors and advanced queue detection algorithms help provide a smooth passenger flow.

To evaluate the impact of sensors in transportation, operators need to know:

Can the departure process be improved
How to speed up ticket and passport checks
How accurate are queue detection algorithms
Is predictive analytics possible

Eurostar uses Xovis to accurately monitor customer volume and station throughput, gathering exact information and creating real-time dashboards, thanks to Xovis's professionalism.

Maël Delmas Head of Customer Systems, Eurostar

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Eurostar: Fast, Relaxed Travel Through Smart Passenger Flow

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