Case studies, Retail

In-Store Analytics Retail: O2 Mobile Shops

Xovis sensors helped O2 analyze customer and staff behavior in over 200 stores using 3D sensors to improve service, customer journey and workforce optimization.

99% Counting accuracy

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The in-store analytics solution tracks customer behavior and turns data into actionable insights. By optimizing interaction times, O2 efficiently deploys staff and optimizes the sales funnel. Discover how new customer and staff interactions gave O2 an edge:

Optimizing staff allocation
Improving marketing campaigns
Identifying hot and cold spots in stores

We have identified, that one of the key issues was to set the right and effective workforce planning not only towards the cost savings but also with respect to the overall customer experience.

Milan Morávek Chief Sales & Customer Service Officer, O2 Slovakia

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In-Store Analytics Retail: O2 Mobile Shops

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