Join the Xovis community
Around 100 airports all over the world rely on the Xovis Passenger Tracking System (PTS) to manage and optimize their passenger flows. The relationship with Xovis does not end with a signature on the dotted line, nor with the installation of sensors and the software configuration. Our customer success team is always on hand to ensure that you can use our solutions profitably for years to come.
For Xovis, Customer Success Management means that our customers can leverage their installation to address their short-term challenges. At the same time, we keep our focus on long-term market needs. The following four principles form the basis of our cooperation:
Whether our customers need a 24/7 all-round package or simply quick access to our online knowledge base and support portal, Xovis Customer Service provides resources that are tailored exactly to each of our customer’s needs and their level of utilization. Do you need an extra training session for a new colleague in your team? Assistance in evaluating Xovis data? Or has the layout of your queue changed and now needs a minor reconfiguration? As part of our preventive maintenance process, a system health check is also conducted on a regular basis.
Our engineers go above and beyond to provide you with pragmatic and swift support. Thanks to our headquarters in Switzerland plus offices in both Boston and Shanghai, we can ensure a quick turnaround of your support queries – wherever you are based.
Software upgrades and new features
Our team of dedicated researchers and developers works hard each day to anticipate the latest market trends and customer needs. This allows us to constantly adjust the system in line with market requirements. Besides continuous improvement of our software and firmware, we also provide our customers with features that help master new challenges, including unexpected ones such as COVID-19. With the recent release of our Physical Distancing features, we provide our customers with a meaningful solution for their operations during a global pandemic.
Learning from each other
Each of our round 100 airports is as unique as the operational challenges and problems that can be solved thanks to the Xovis Passenger Tracking System. As knowledge is one of the few goods that multiplies itself when shared, we strive to share our specialist knowledge with you. Xovis facilitates platforms that exchange this knowledge within the Xovis community. Each year, we co-host a Xovis Summit with one of our customers. Representatives from airports around the world come together to see how our solutions are being used at other airports, to learn from each other and to get first-hand information from our Product Management team. Furthermore, our Xovis Customer Forum allows Xovis clients to interact with their peers from other airports throughout the year.
Efficient Xovis Customer Service
If you are interested in becoming part of the Xovis community, feel free to reach out anytime. Our Customer Success team would be happy to work out a solution tailored just for you. Optimize passenger flow at your airport and join the Xovis journey today.